Prisma Club
Every visit counts.
The problem
Traditional point programs are boring and staff rarely promote them, while negative reviews on Google Maps/TripAdvisor damage reputation without giving the business a chance to respond.
What changed
I designed Prisma Club: a loyalty & gamification SaaS platform that turns points into redeemable "Prisms" for experiential perks (secret menu, priority reservations, birthday gifts), routes negative reviews to a private customer-recovery panel, and gamifies staff with a waiter leaderboard driven by individual QR codes to boost adoption.
The result
Validated business model via Lean Canvas, 3 tiered SaaS subscription plans ($25–$139 USD/mo depending on adoption phase), a zero-risk 30-day pilot strategy, and a complete B2B sales playbook with objection handling.
Background
Mid-size food & beverage businesses (restaurants, cafés, bars) lose recurring customers, suffer public negative reviews they can't manage, and lack real data on their customers' consumption behavior.
Technical details
Technologies
Not specified
My role
Founder — product strategy, business model, pricing and value-proposition design.
Does your company have a similar problem?
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